BOOKING CONDITIONS – WEBSITE

The clauses of the booking conditions of the website https://hotelpimarblanes.com/en/, administered by ITS-66, S.L., Tax ID: B-17529389, hereinafter referred to as HOTEL & SPA PIMAR, registered in the Commercial Register of Girona, Volume 1117, Folio 162, Section 8, Sheet GI-19970, with registered address: PASSEIG MARITIM S’ABANELL, 8, Postcode 17300, Blanes, Province of Girona, regulate online reservations for stays in our hotel.

Due to the content and purpose of the website, individuals seeking information must complete the contact form, while those wishing to make a booking must complete the User-Client registration form. By filling in the registration form, their data will be incorporated into an automated file protected under GDPR-EU-2016/679, LOPD-3/2018 (Digital Rights Guarantee), LSSI-34/2002 (Electronic Commerce), updated 09/05/2023, Directive 2011/83/EU on consumer rights, and Law 3/2014 of 27 March, amending the consolidated text of the General Law for the Defence of Consumers and Users (Royal Legislative Decree 1/2007, updated 29/06/2023).

1. CONSENT OF THE DATA SUBJECT

To process your personal data, we request your consent in compliance with GDPR-EU-2016/679, Articles 5, 6, 7, and 13, LOPDGDD-3/2018 (Title II), and Law 1/2019 on Trade Secrets. The data controller is HOTEL & SPA PIMAR, which undertakes to process information lawfully, fairly, and transparently, for specific, explicit, and legitimate purposes, ensuring adequate security through appropriate technical and organisational measures.

  • Data to be processed: personal and administrative.

  • Purpose: provision of hotel booking services.

In the event of a personal data security breach (Art. 33 GDPR), the controller shall notify the competent supervisory authority in accordance with Article 55 without undue delay, and no later than 72 hours after becoming aware of it.

By registering on this website https://hotelpimarblanes.com/en/, you provide personal or legal data for the management of the contracted services. By accepting these booking conditions via a checkbox or button on the registration form, you accept the website’s terms and conditions.

Data will only be transferred when legally required. You may exercise your rights by contacting the website administrator. You also have the right to lodge a complaint with the relevant Supervisory Authority.

Consent of minors: Under Article 6(f) GDPR-EU-2016/679 and LOPDGDD-3/2018, Article 84 (Protection of Minors Online), children under 16 cannot give valid consent for an online business to collect their personal data. Such consent may only be granted by their legal representatives (parents/guardians). Once the minor has reached the age of 16, their consent will be valid.

2. WEBSITE CONTENT INFORMATION

The website https://hotelpimarblanes.com/en/, administered by HOTEL & SPA PIMAR, enables online booking of hotel services and stays. The hotel features a Spa, Restaurant, Swimming Pool, Gym, private parking, and other services.

3. PRICES AND BOOKING INFORMATION

The prices displayed on the website include VAT. Payment must be made through the systems established by HOTEL & SPA PIMAR.

4. BOOKING CONDITIONS

Acceptance of the booking conditions and website terms of use is required for a booking to be valid. A valid payment card must be provided as a guarantee; the booking will be deemed void if the card has insufficient credit.

  • Full payment for the stay must be made upon arrival at the hotel.

  • Payment for additional services must be made upon departure.

  • Pets are not permitted.

The administrator of https://hotelpimarblanes.com/en/ will send an email to the user/client confirming or rejecting the booking. If accepted, the details of the booking will be provided.

4.1. CHECK-IN

Hotel access is available from 14:00 (2:00 PM).

For improved service, guests are encouraged to indicate their estimated time of arrival.

4.2. CHECK-OUT

Guests must check out by 11:00 AM at the latest.

5. PAYMENT METHOD

  • Payments must be made in euros (€).

  • Users must provide a valid payment card number for charges relating to booked stays.

  • Payment is processed via a hotel booking platform called Alojapro, which collects the required data to formalise the booking and requested services.

  • Accepted payment methods include debit cards, VISA, MASTERCARD, and others.

The user/client must notify the website administrator of any unauthorised or fraudulent charges made using the payment system, via email (pimar@hotelpimar.com), as soon as possible so corrective action can be taken.

5.1. PAYMENT STANDARDS

The website https://hotelpimarblanes.com/en/ complies with PCI-DSS (Payment Card Industry – Data Security Standard), mandatory for all websites storing, handling, and processing sensitive financial information such as card data.

6. WEBSITE SECURITY MEASURES

The website https://hotelpimarblanes.com/en/ employs the highest available commercial security measures. Secure server connections ensure data transmission is encrypted (128–256 bits), guaranteeing it is only intelligible by the user’s device and the website.

7. BOOKING CONFIRMATION

Once the booking is formalised, i.e. after acceptance of the booking and website terms of use and confirmation of payment in the registration section, the administrator of https://hotelpimarblanes.com/en/ will send a notification or email to the user/client confirming the details of the booking.

8. WITHDRAWAL OR CANCELLATION OF BOOKING

These clauses serve as proof of the agreement between the website administrator and the client in accordance with Royal Legislative Decree 1/2007, Articles 69, 71, and 76, and Law 3/2014, Articles 71, 104(b), 107, and 108.

Bookings may be cancelled provided the user/client informs the administrator at least 72 hours prior to the scheduled arrival date.

8.1. WITHDRAWAL

The right of withdrawal or cancellation does not apply under Article 103 of Law 3/2014 in the following cases:

a) Provision of services that have been fully performed with the consumer’s prior consent and acknowledgement of the loss of the right of withdrawal once performance has been completed.
c) Supply of goods made to consumer specifications or clearly personalised.
l) Provision of accommodation services (other than residential use), catering, or leisure activities, if the contract specifies a specific date or period of performance. (Failure to appear on the booking date does not entitle the client to a refund).

8.2. CANCELLATION

The website administrator will only accept cancellations meeting the following requirements:

  • Cancellation must be communicated to HOTEL & SPA PIMAR at least 72 hours prior to arrival.

  • If cancellation occurs within 72 hours of arrival, the cost of the first night will be charged, unless the chosen room has a specific cancellation policy, in which case that policy shall prevail.

Early departure policy:
If the guest departs before the contracted check-out date, the total cost of the remaining nights will be charged, unless the chosen room has a specific cancellation policy, in which case that policy shall prevail.

The administrator accepts and processes cancellations under applicable local laws and EU Directives.

9. APPLICABLE LAW AND JURISDICTION

These terms and conditions are governed by Spanish law. For any dispute, the parties submit to the jurisdiction of the courts of Blanes, where HOTEL & SPA PIMAR is established, unless otherwise required by law.

9.1. ONLINE DISPUTE RESOLUTION

Pursuant to Law 7/2017 of 2 November and Regulation (EU) 524/2013 of 21 May, consumers may access the European Online Dispute Resolution platform.

10. PRIVACY POLICY

HOTEL & SPA PIMAR informs users of their right to access, rectify, object, erase, restrict, and port their personal data. These rights may be exercised by any means that provides proof of submission and receipt, addressed to the website administrator or by email to pimar@hotelpimar.com, together with a photocopy of ID or equivalent documentation verifying identity.

In accordance with Article 12.3 of GDPR-EU-2016/679, the controller shall provide the data subject with information relating to their personal data within one month of receipt of the request. Users may also lodge complaints with the relevant supervisory authorities (AEPD, ACPD, AVPD).

These clauses were prepared by GRUP QUALIA, which issues a digital certificate for publication on the website.